Technical Support (Customer Support)

Working Day: Mon - Fri / 09.00 - 18.00 Hybrid working / Shifts

Job Description: As an IT Customer Support representative, you will play a crucial role in ensuring our merchants receive the best possible experience. Your responsibilities will include:

• Facilitating merchant onboarding, ensuring a seamless transition and comprehensive understanding of our services.

• Serving as the primary point of contact for merchants, addressing inquiries and providing timely, effective solutions.

• Investigating and troubleshooting technical issues, working collaboratively with internal teams to ensure swift resolutions.

• Ensuring high customer satisfaction by delivering outstanding service and proactively following up on feedback.

• Maintaining regular communication with merchants about updates, new features, and best practices.

• Creating and maintaining essential documentation related to support processes, FAQs, and troubleshooting guides.

Qualifications: A Bachelor’s degree in IT, Computer Science, Business, or a related field. Strong verbal and written communication skills in both Thai and English. Available to work in shifts 1-3 years of experience in customer or technical support, preferably within the fintech or technology sectors. Effective problem-solving and troubleshooting abilities. Attention to detail and active listening skills. A customer-oriented mindset with a genuine passion for service excellence.