Field Service Manager

Key Responsibilities • Manage a Field Service Team of more than 50 technicians nationwide • Manage and control the quality of installation, maintenance, and service through service centers and a network of over 50 branches • Plan and manage daily installation, repair, and service tasks to comply with the company's SLA and KPI • Control the installation quality of GPS Tracking, Telematics, MDVR, and IoT devices on vehicles • Develop and establish Standard Operating Procedures (SOP), Work Instructions, and installation/maintenance manuals • Plan and conduct continuous Training for internal teams and service provider networks • Manage the Job Scheduling system and manpower allocation efficiently • Perform Quality Audits and follow up on problem resolutions until completion • Control Job Closing, data recording, and reporting through the Service Management system • Perform Root Cause Analysis and implement continuous process improvements • Coordinate with Sales, Customer Service, Operation departments, and corporate customers to ensure efficient service delivery • Build customer satisfaction and maintain service quality standards

Qualifications: Age 35-48 years old Bachelor's degree or higher in Electrical Engineering, Electronic Engineering, Telecommunication Engineering, or related fields At least 5 years of experience in Field Service At least 5 years of continuous experience managing a Field Service team of no less than 10 people Experience in installation or maintenance of GPS Tracking, Telematics, MDVR, CCTV, IoT, or electronic devices on vehicles will be given special consideration Knowledge of automotive electrical systems and the ability to read automotive electrical circuits very well Ability to travel for work in provincial areas Leadership qualities and the ability to manage large teams distributed nationwide Communication, coaching, and team motivation skills Ability to plan work and manage resources effectively Ability to read and analyze automotive electrical circuits Proficiency in using Microsoft Office, ERP, CRM, or Service Management Software Presentation and training skills Ability to communicate in English at a level sufficient for reading and writing technical documents Problem Solving & Continuous Improvement skills