Technical Support Specialist Tier 2

1. Administration of the company's server infrastructure. 2. Working with databases. 3. Rapid resolution of technical problems. 4. Understanding of data backup and recovery principles. 5. Debugging and troubleshooting hardware. 6. Working with API and integrations. 7. Configuration and optimization of servers and networks. 8. Incident management and processing of client inquiries. 9. Installation and configuration of hardware and software. 10. Consulting clients. 11. Collaboration with other departments. 12. Reporting information about problems. 13. Participation in testing new services and improving existing ones. 14. Maintaining an internal knowledge base, preparing and updating regulations and instructions.

Requirements

1. Experience working with the 1C Предприятие platform at an advanced user or junior administrator level. 2. Understanding of 1C system architecture, knowledge of basic Configurator capabilities, and skills working with the Query Console. 3. Understanding of various accounting blocks: accounting, tax, and warehouse accounting. 4. Possession of certificates for completing 1C courses; having a 1C Профессионал certificate will be a significant advantage. 5. Experience working in companies with 1C Франчайзи status is considered a priority. 6. Proficiency in English at level B2 and above, fluent communication, reading technical documentation.

Secondary vocational education; Experience: 3 years