Call Service Officer ( English Skills ) 13-Month Contract
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Machine translation — original language: Thai.Show original
- Provide advice to customers regarding information, how to use the company's application, products, and services, including ongoing activities and promotions.
- Assist customers by coordinating with internal teams to resolve various issues.
- Follow up on the progress of each task to ensure that no customers are left without assistance.
- Provide guidance and basic troubleshooting to customers regarding application usage according to the information provided by the company.
- Receive inquiries, complaints, and suggestions from customers and record them in the system according to the agreed-upon processes.
- Receive reports for the repair of various promotional materials by preparing documents to coordinate with the responsible departments for further action.
- Provide assistance to customers according to the information and processes prepared by the company, while also verifying personal information as specified by the company.
Qualifications: Age 25 - 35 years old No educational background limit At least 1 year of experience in Call Center Able to communicate in English Work 5 days/off 2 days and work in shifts (24 hours) Have a positive attitude and can handle high pressure