Technical Manager - Mitsubishi and Genesis

Leading professional excellence in service centers and improving customer satisfaction through professional knowledge management, ongoing training, and providing high-quality, efficient, and fast responses.

What will your day look like?

• Regular visits and ongoing technical support in service centers.
• Maintaining a routine of coaching and regular audits of technical processes in service centers, certifications, equipment, diagnostic tools, and work tools.
• Partnership in controlling warranty claim processes from the technical side, statistical and technical analysis for submitting reports to the manufacturer, production of technical information, responsibility for writing instructions for campaigns and regulation, and documentation in internal knowledge management systems; solving complex technical faults in network workshops (personal involvement and participation in diagnostic and repair processes); technical support for the service center network; backing up the technical array and performing OJT (On Job Training) for diagnosticians in the network; developing and accompanying accessory sampling processes for new vehicles; approving product files with suppliers; direct contact management with the manufacturer – quality reporting, opening service calls to the manufacturer to receive responses in cases requiring manufacturer assistance, complex warranty claims, participation in technical conferences, representing local market needs.

Who is this position suitable for?

• Previous experience (at least 3-5 years) as an expert / technical manager at the applied level / fault diagnosis in various fields in the field, including managing a team of diagnosticians - Mandatory
• Relevant training - Mandatory (Mechanical/Automotive Engineer / Technician – significant advantage)
• Professional training (manufacturer-certified diagnostics specialist and/or automotive technician) in the field of electric/hybrid vehicles and working in a low voltage environment (up to 1000 volts) according to the regulations of the Ministry of Labor and the Ministry of Transport (EV/PHEV/HEV) - Mandatory
• Proficiency in computer applications, "Office" applications – Mandatory
• Proficiency in cellular technologies within the scope of "connected car" fields and advanced vehicle technologies
• High proficiency in English (reading/writing/speaking) - Mandatory
• Willingness to travel abroad.