Solar Systems Monitor and Service Supervisor - Calmobile

The purpose of the role holder's position is to provide professional service and response to the customer, from the moment the installation phase and system activation at the customer's site are completed. The role includes providing responses to every customer request, ranging from various requests such as: system maintenance, questions regarding consumption, system function and integrity, and general questions regarding the quality of the system, the service agreement, etc. This role holder is responsible for promoting solutions for the customer by driving interfaces, monitoring and controlling the systems, working with reports, and among other things, supporting the collection process.

What will your day look like?

• Daily monitoring of all solar systems in the company.
• Handling complex system faults after installation completion together with the service technician.
• Providing ongoing service to the company's customers.
• Implementing technical improvements in the customer monitoring model and report generation.
• Ongoing performance monitoring of the systems during the warranty period and thereafter, in accordance with the maintenance contract with the customer.
• Ongoing work with performance reports, system maintenance reports, output reports, and others as needed.
• Providing responses to the customer - incoming calls, emails, advisors, and also conducting meetings as needed (Teams).
• Initiating solutions for the customer on matters where an initial response cannot be provided, through interface work and requests to company departments.
• Proactive collection from the customer for agreements.

Who is this position suitable for?

• Experience in monitoring solar systems – at least two years.
• Experience in monitoring solar systems integrated with storage – an advantage.
• Proven experience in providing customer service in organizations.
• Proficiency in Office, specifically Excel, and an affinity for organizational systems.
• Good English.
• High service orientation, ability to take initiative, patience, and explanatory skills.