Technical Manager | Rosh HaAyin

Leading professional excellence in service centers and improving customer satisfaction through professional knowledge management, ongoing training, and providing high-quality, efficient, and fast responses in a leading company.

What will your day look like?

Practical diagnosis and solving complex technical faults in the network workshops, with full personal involvement in diagnosis and repair processes, providing backup to the technical system, and ongoing professional coaching (OJT) for diagnostic teams.

The role includes managing a direct and continuous relationship with the manufacturer abroad: opening complex service calls and receiving specialized responses, analyzing quality failures and preparing technical reports, representing local market needs, participating in international technical conferences, and handling complex warranty claim controls.

Additionally, responsibility for managing technical knowledge, producing professional information, writing procedures, campaign guidelines and regulatory requirements, and ongoing documentation in knowledge management systems.

The role includes developing and delivering professional and product training (face-to-face, individual, and group) in cooperation with the training department, alongside leading focused technical forums for the professional staff in the network.

The role includes conducting regular visits and ongoing controls at service centers to check work processes, certifying manpower, handling and supporting diagnostic devices, computers, and testing equipment, and monitoring the procurement of specialized tools.

Alongside these, the role includes statistical and technical analysis of the network's activity and warranty claims for submitting reports to the manufacturer, developing methods for professional advancement, as well as developing and supporting accessory sampling processes for new vehicles and approving product files with suppliers.

Who is this position suitable for?

• Previous experience (at least 3-5 years) as a technical expert / manager at an applied level / fault diagnosis in various fields in the field, including managing a team of diagnosticians - Mandatory
• Relevant training - Mandatory (Mechanical Engineer / Engineering Technician – a significant advantage)
• Professional training (manufacturer-certified diagnostics professional and/or automotive engineering technician) in the field of electric/hybrid vehicles and working in a low-voltage environment (up to 1000 volts) according to the regulations of the Ministry of Labor and the Ministry of Transport (EV/PHEV/HEV) - Mandatory
• Proficiency in computer applications, "Office" applications – Mandatory
• Proficiency in cellular technologies within the scope of "Connected Car" and advanced vehicle technologies
• High proficiency in English (reading/writing/speaking) - Mandatory
• Willingness to travel abroad.