Call Center

Your tasks

1. Provide consultation and advice to customers calling to inquire about project details.
2. Handle customer needs and provide initial problem-solving.
3. Receive matters and coordinate with relevant departments to ensure customer inquiries are successfully resolved within the specified timeframe.
4. Record customer contact information into the system to track operations.
5. Prepare summary reports of customer contact information to present to supervisors as data for planning inquiry and complaint management.
6. Regularly update project information from supervisors / relevant departments.
7. Make outbound calls to schedule appointments, inform about promotions, and special activities.
8. Respond to questions on Social Media, Line, Web Blog, etc.

Requirements

1. Bachelor's degree in any field.
2. At least 1 year of experience in customer service or providing information via telephone.
3. Interest in or knowledge of the real estate development business.
4. Good skills in using Microsoft Office (Word, Excel, PowerPoint) and specialized software.
5. Polite, gentle tone of voice and clear speech.
6. Able to communicate in English.
7. Work 6 days/week.