Front Office Shift Leader

Your tasks

organization and control of the work of Front Office employees; monitoring compliance with guest service standards by service employees; performing cash operations for guest settlements at the hotel; monitoring compliance with financial and cash discipline; assisting guests in resolving various issues; promotion and sale of hotel services to hotel guests; conducting training for new employees; allocation and efficient use of rooms; handling guest complaints and claims, taking immediate measures to eliminate deficiencies.

Requirements

experience working in a hotel in the position of Front Office Agent - at least 1 year, Shift Leader - at least 6 months; knowledge of office programs; ability to work in Opera - mandatory; knowledge of business etiquette and business correspondence rules; knowledge of cash discipline; proficient speech; good organizational skills, leadership qualities; English language proficiency at an intermediate-advanced level or higher; friendliness, responsibility, neatness, attention to detail; customer orientation, communication skills, ability to work in a team; stress resistance.

Requirements are not specified; Experience: 1 year