Sales and Customer Support Officer (Sales & Support Online)

• Present and sell products and services
• Manage and respond to inquiries/comments as well as resolve problems for customers through various online channels of the company (e.g., chat, social media, email, e-commerce platforms)
• Contact target customers via telephone to close sales
• Coordinate effectively with relevant departments to create maximum customer satisfaction and achieve the organization's sales targets

Qualifications: Female/Male, aged between 20-35 years old High Vocational Certificate or Bachelor's degree in Marketing, Business Administration, Communication Arts, or other related fields At least 1-2 years of experience in online sales Able to communicate in English Able to communicate politely, clearly, and easily through both speaking and typing Service-minded, patient, and ready to handle problems Proficient in using chat platforms, order management systems, and social media Possess immediate problem-solving skills, quick thinking, quick action, and able to respond to situations promptly Possess basic sales skills, understand sales psychology, and can appropriately persuade customers Good personality, cheerful, and good interpersonal skills Possess patience and can control emotions well in stressful situations Ready to learn new things and continuously develop oneself Have a thorough understanding of the organization's products/services Excellent communication, sales, and customer service skills Able to provide information, consultation, and resolve problems quickly, correctly, and accurately Responsible, punctual, and able to work well in a team