(Long-term) (Temporary) Compliance Quality Specialist

Your tasks

The role combines investigation and analysis, working with interfaces in the factory and abroad, and involvement in improvement processes. An opportunity to expand professional knowledge in the fields of customer complaints, audits, CAPA, and change control, and to get to know the work of the Compliance department in a pharmaceutical factory closely.

What does the role include? Managing customer complaints from Israel and abroad: opening, classifying, and managing complaints in the organizational quality system, conducting investigations, defining corrective and preventive actions (CAPA), and preparing professional and evidence-based responses for customers. Responding to quality questionnaires and customer inquiries: consolidating information and preparing answers to quality questionnaires, and directing medical inquiries to the relevant parties in the factory. Support in audits: preparing information and responses to questionnaires ahead of audits, supporting during audits, and monitoring corrective and preventive actions and effectiveness checks. Writing and updating procedures: supporting Compliance department tasks and improving work processes. Involvement in change control: performing Compliance department tasks within the framework of Change Control processes in the factory.

Requirements

Bachelor's degree in Natural Sciences, Engineering, or Quality – Mandatory. High level of English in reading, writing, and speaking. Thoroughness, responsibility, and commitment. Ability to analyze and draw conclusions, systemic vision, and initiative. Excellent interpersonal skills and the ability to work with diverse interfaces. Ability to work in a dynamic and multi-tasking environment. Proficiency in Office applications, with an emphasis on Excel, Word, and PowerPoint. Willingness to work overtime.

Other

Long-term temporary position!! Offering an opportunity to gain significant experience in the pharmaceutical industry and integrate into quality processes that impact product quality.