Product Executive (Renewal)

Your tasks

• Oversee and manage the Renewal process for Dell products, such as Warranty, Maintenance, and Support Service.
• Monitor and track Warranty / Service Contract expiration dates to continuously plan renewals for customers.
• Prepare pricing information and Quotations for Renewal tasks for the Sales team and customers.
• Coordinate with Vendors, the Sales team, and internal departments to ensure service renewals are processed accurately and on schedule.
• Track Renewal Opportunities and Sales Pipeline, while driving sales opportunities to meet targets.
• Verify product details such as Service Tag, warranty periods, and Service Level to provide accurate information to customers and the sales team.
• Provide advice to the Sales team and customers regarding service models, warranties, and renewal options.
• Follow up on the status of Quotations, Purchase Orders, and the renewal process until completion.
• Prepare and update Renewal Forecast, Pipeline, Expiring Contract, and sales reports for presentation to supervisors.
• Maintain customer databases and Contract information to ensure they are accurate, complete, and up-to-date.
• Build and maintain good relationships with customers, Vendors, and relevant departments.
• Perform other related duties as assigned.

Requirements

1. Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or other related fields.
2. Experience in Service Contract Renewal, Warranty, Maintenance, or Service Contract will be an advantage.
3. Knowledge or experience with IT products such as Server, Storage, Client Solutions, including Warranty and Support Services, will be given special consideration.
4. Skills in planning and tracking contract expiration dates, Renewal Opportunities, Quotations, and Sales Pipeline.
5. Good coordination skills with the ability to work effectively with the Sales team, customers, Vendors, Distributors, and internal departments.
6. Proficient in using Microsoft Excel for data management, report preparation, and basic data analysis.
7. Ability to use English for reading, writing, and business coordination.