Commercial Manager and Customer Service Team Leader

About the company

For Medtechnica, one of the leading companies in Israel in the field of medical instrumentation, we are recruiting: a Commercial Manager and Customer Service Team Leader to lead the commercial service area, take responsibility for service revenues, and manage the service coordinators team in aspects of billing, closing service calls, and more. What does the role include?

Your tasks

• Responsibility for service contracts, including pricing, renewals, billing, and data maintenance in the company's systems
• Management and leadership of the service coordinators team
• Responsibility for the service budget
• Leading improvement and efficiency processes, implementing working methods, and promoting cross-organizational initiatives
• Production of management reports, data analysis, and drawing conclusions for decision-making
• Routine work with Priority system, BI tools, and advanced service systems
• Working with customers, suppliers, and internal organizational interfaces

Requirements

• Degree in Industrial Engineering and Management, Business Administration, or another relevant field – Mandatory
• Proven experience in team management in the fields of service, operations, or logistics – Mandatory
• High proficiency in Excel and Priority – Mandatory
• High level of English, both written and spoken – Mandatory
• Experience working with hospitals or medical institutions – Advantage
• Ability to analyze data and make information-based decisions
• Service-oriented approach and ability to work with multiple interfaces
• Ability to lead, motivate, and engage employees in processes and changes