Customer Service Officer at Robinson Srisaman

1. Plan and develop service standards for customers
2. Create maximum impression and satisfaction in terms of service for both internal and external customers, such as answering phone calls and transferring calls, and providing various information regarding the shopping center
3. Manage complaints and resolve immediate problems to ensure customer satisfaction, and establish guidelines to prevent recurrence
4. Perform other assigned duties to be completed on time and accurately

Qualifications: Bachelor's degree or higher in Public Relations or other related fields Prior experience in service work Good personality and good interpersonal skills Service-minded Good ability to communicate in English Pleasant voice and emotional maturity Good problem-solving skills