Customer Service Admin

1. Manage and respond to customer chats via LINE Official Account, Facebook, and other company online channels
2. Answer incoming customer calls, provide basic product information, and coordinate with relevant teams
3. Screen customer requirements, such as:

• Inquiring about product information
• Inquiring about detailed customer information and requirements
• Contacting the Sales team / Project team

1. Coordinate and pass Leads to the responsible sales team
2. Record customer information and contact history in the system or files specified by the company
3. Follow up on customer response status to ensure customers receive prompt service
4. Assist in managing appointments between customers and the sales team (if any)
5. Maintain the orderliness of the company's online communication channels

Qualifications: Bachelor's degree in any field, age 22–35 years old Good communication skills, polite, and has a service mind Able to type and respond to customer messages quickly and with attention to detail Able to use LINE OA, Facebook, Google Sheet, or basic programs Has coordination skills with internal teams and persuasion skills Experience in Customer Service / Admin / Online Sales (will be specially considered) Experience in responding to customer chats via LINE OA or Social Media (will be specially considered) Able to communicate basic English