Service Center Manager Ford Bangsaen South Pattaya (Interview at Bangsaen Branch)

1. Generate revenue according to main targets, including achieving monthly labor targets and achieving monthly vehicle repair volume targets.
2. Responsibility regarding customers and service; oversee the orderliness of the service center.
3. Develop employee performance to achieve results; survey Customer Satisfaction Index (CSI) according to targets.
4. Control the accuracy of service management in all aspects by providing close guidance and measuring the performance of subordinates to comply with company policies.
5. Stimulate service user volume to increase; oversee sales within the service center.
6. Responsible for planning and controlling service center operations regarding vehicle reception, repairs, controlling spare parts stock, and inspecting new vehicle quality before delivery to customers, and ensuring repair work complies with company standards and policies.
7. Conduct departmental meetings, clarify policy matters, and resolve various problems within the service center.
8. Plan service and customer relations strategies to achieve targets in alignment with policies and situations.
9. Inspect problems and risks from service processes and customer relations, including business operation and management problems.
10. Other assigned tasks.

Qualifications: Male-Female, Age 30-45 years old. Bachelor's degree in a related field. Have at least 2-5 years of experience in automotive center management. Experience in an automotive service center will be specially considered. Have leadership qualities, a passion for service, and can communicate in English. Possess honesty, enthusiasm, and can perform duties efficiently and responsibly. Able to work under pressure; ability to start work immediately will be specially considered.