Customer Relations Officer (DCRC) Pattaya - English Communicative

• Prepare customer information for appointment contact
• Communicate with customers
• Make appointments for customers to receive services
• Follow up before and after service
• Receive customer complaints and issues
• Forward tasks and information to relevant parties with accuracy and clarity
• Prepare summaries and related reports
• Welcome customers politely and friendly immediately
• Receive repair details reported by customers clearly and without ambiguity
• Estimate repair costs and the time required to complete the vehicle repair
• Prepare repair orders on the control panel
• Prepare work schedules and assign tasks to technicians/foremen
• Implement a work control system to monitor efficiency and workload
• Collect documents and close repair orders immediately upon completion of repairs, and send them to relevant departments
• Inform the Service Center Manager of the progress of all tasks each day
• Inspect the cleanliness and orderliness of the vehicle before returning it to the customer

Qualifications:

1. Male-Female, age 23-35 years, Vocational Certificate level or higher
2. Service-minded with appropriate maturity, honest, hardworking, patient, and resilient
3. Good interpersonal skills with the ability to build good relationships with customers
4. Experience in customer relations, service, and customer care will be specially considered
5. Quick-witted with the ability to solve immediate problems effectively
6. Previous experience in a service center will be specially considered
7. Able to communicate in English and ready to start work immediately will be specially considered