Customer Service (English skill) - Suvarnabhumi Airport

Responsibilities

Contact and coordinate with both Thai and foreign customers to support the customs clearance process.

Supervise, monitor, and coordinate customer orders to ensure smooth operations.

Track customer status and activities.

Update customer information in the system.

Provide information and progress updates accurately and timely according to KPIs.

Handle inquiries and resolve customer problems professionally to ensure maximum satisfaction.

Qualifications: Bachelor's degree graduate English language skills Good communication and coordination skills Able to work well in a team in a fast-paced environment Detail-oriented with problem-solving skills 3+ years of experience in Customer Service or Logistics (e.g., Freight, Customs, Warehouse will be specially considered) Able to work under pressure, has a positive attitude, and is adaptable Able to work in shifts