IVR Telephony and Communications Specialist

Yael Group is recruiting an IVR Telephony and Communications Specialist for a leading organization in the area.

Job Description:

• Leading, establishing, and maintaining IVR systems, communication centers (Contact Center), and organizational communication infrastructures
• Specialization in planning and developing complex IVR scenarios, managing Genesys exchanges, and SBC servers
• Responsibility for communication infrastructures, Cisco ACI switches, NAC systems, and Cisco DNA Center
• Integrating advanced AI technologies into telephony and network monitoring
• The position is in a hybrid model

Requirements:

• At least 3 years of experience in a similar role in a medium-to-large organization
• Experience in planning, establishing, maintaining, and developing complex IVR scenarios and Data-Driven integrations
• Experience working with SBC servers (AudioCodes), managing SIP Trunks, and a deep understanding of the SIP protocol
• Cisco & ACI communications management: Practical experience in managing Cisco switches, Cisco ACI architecture (Spine-Leaf, APIC Controller), and working with Cisco DNA Center / Catalyst Center
• NAC systems: Practical experience in the implementation, management, and maintenance of NAC systems (such as Cisco ISE)
• Practical experience working with Genesys systems (Genesys Cloud / Genesys Engage / PureCloud)

Significant Advantage:

• Familiarity with the worlds of AI: Familiarity and practical use of AI technologies in telephony (Voicebots, Conversational IVR, STT/TTS)
• Significant advantage
• High level of English - speaking and writing