IT Helpdesk - WFH 100% (15K-25K)

• Provide IT support to internal employees via Call, Email, and Chat
• Provide guidance and resolve issues regarding Hardware, Software, and Network
• Analyze and resolve technical problems
• Explain troubleshooting steps to users in an easy-to-understand manner
• Record support information and solutions in the Ticketing system
• Create and manage User Accounts, Email, Network Access, and Application Permissions
• Perform Setup of devices and Software for new employees
• Manage Deactivate and Archive processes for accounts of resigned employees
• Maintain Email Distribution Lists and Shared Mailboxes
• Install and maintain Desktops, Laptops, Printers, and various IT equipment
• Install and update Software in accordance with Licenses
• Troubleshoot basic Network issues such as Connectivity, IP Conflict, and Wi-Fi
• Manage Inventory and Lifecycle of IT equipment
• Create Knowledge Base, Tutorials, and FAQ
• Assist in preparing IT Policies and Procedures
• Provide basic guidance/Training to employees regarding new Software and Hardware

Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience Experience in IT Helpdesk or Technical Support Good problem-solving and Critical Thinking skills Service Minded and able to assist users with patience and understanding Basic understanding of Network such as TCP/IP, DNS, and DHCP Familiarity with Google Workspace or other Productivity Suites Experience in User Account Management such as Active Directory, Azure AD, or similar systems Able to Troubleshoot and resolve Hardware and Software issues well Experience using Ticketing Systems such as Zendesk, Jira Service Management, or ServiceNow Able to work in a team, prioritize tasks, and work well under pressure Good English communication skills