HAPPITAT Contact Center (TOEIC 650+)

• Handle customer inquiries and provide accurate information via phone, email, chat, and other communication channels.
• Provide professional and friendly customer service in both Thai and English.
• Handle customer complaints and concerns, and provide appropriate solutions.
• Coordinate with relevant internal teams to resolve customer issues and ensure timely follow-up.
• Record and update customer information and case details in the system.
• Follow up on pending cases and ensure a smooth customer experience.
• Support other customer service-related tasks as assigned.

Qualifications: Bachelor’s degree in any field. Good command of spoken and written English. (TOEIC score of 650 or above) Strong communication and interpersonal skills. Service-minded, proactive, and able to handle customer concerns professionally. Good problem-solving and coordination skills. Experience in Contact Center, Customer Service, Hospitality, Retail, or related fields is a plus.