Customer Support - Finance (3 Months Contract)

• Provide information and answer customer inquiries regarding payments, invoices, and financial transactions
• Verify payment status, refunds, and issues related to the financial system
• Coordinate with Accounting, Finance, and Operations teams to resolve customer issues
• Prepare and update customer information, including recording contact details in the system
• Follow up and close customer issue cases within the specified timeframe (SLA)
• Support the preparation of financial reports and related documentation

Qualifications: Bachelor's degree in Finance, Accounting, Business Administration, or a related field Experience in Customer Service / Finance Support / Accounting Support will be specially considered Proficient in using Microsoft Excel and CRM or ERP systems Able to communicate in English at a working level