IT Service Engineer (Rojana)

Your tasks

Job Objective We are looking for a Technology-driven IT Support Specialist to provide effective technical support and ensure smooth daily IT operations. The ideal candidate will have strong problem-solving skills and experience in end-user support, system and network maintenance, troubleshooting, and IT service management.

1. Provide first-level IT support for end users, including desktops, laptops, Windows OS, Outlook, network, and other IT-related issues.
2. Manage daily IT incidents and problems through the IT Ticketing System, ensuring timely follow-up and resolution.
3. Monitor and respond effectively to IT issues and service requests received through the ticketing system.
4. Coordinate with vendors and relevant IT teams to troubleshoot issues, identify root causes, and implement effective solutions.
5. Support continuous improvement initiatives to enhance IT services and operational efficiency.
6. Participate in IT projects and system implementation as assigned.
7. Provide technical guidance and support to ensure a reliable and efficient IT environment.

Requirements

1. Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related field.
2. 1–3 years of experience in IT Support, Helpdesk, or a similar position.
3. Good knowledge of Windows OS, Microsoft Office, Outlook, PC/Laptop, and basic network troubleshooting.
4. Experience with IT Ticketing Systems and incident/problem management will be an advantage.
5. Basic knowledge of LAN, Wi-Fi, TCP/IP, printers, and other IT equipment.
6. Good customer service and problem-solving skills.
7. Good verbal and written communication skills.
8. Positive attitude, integrity, responsibility, and accountability.
9. Proactive and willing to learn new technologies and continuously improve IT services.
10. Able to work effectively both independently and as part of a team.
11. Good command of English will be an advantage.