AYANA Circle Hub Lead

Your tasks

1.Manage the daily operations of the AYANA circle Hub, ensuring the space is well-organized, welcoming, and ready for members and visitors.

2.Welcome members and visitors and provide friendly, professional, and service-minded assistance.

3.Assist guests with AYANA circle membership registration and WebApp registration.

4.Support CRM operations, including maintaining and updating member information and records.

5.Introduce AYANA circle, membership benefits, services, and upcoming activities to members and visitors.

6.Prepare and serve beverages while maintaining cleanliness, hygiene, and presentation standards.

7.Monitor beverage, café, and operational supplies and coordinate stock replenishment when required.

8.Support the setup and operation of workshops, wellness activities, networking events, and community events.

9.Coordinate event registration, guest check-in, and on-site support for members and participants.

10.Maintain the Hub environment and member experience in accordance with AYANA circle brand standards.

11.Coordinate with internal departments, external partners, and vendors to ensure smooth daily operations and event execution.

12.Collect member feedback and communicate relevant information or operational issues to the team.

13.Handle basic member inquiries and coordinate with relevant departments when further assistance is required.

14.Perform other duties related to AYANA circle Hub and community operations as assigned.

Requirements

1. Thai nationality.
2. Previous experience in a café, coffee shop, restaurant, hotel, hospitality, customer service, or front-of-house environment.
3. Experience in customer service, member services, community operations, or front-of-house operations will be an advantage.
4. Good command of English, with the ability to communicate confidently with international members and visitors.
5. Friendly, service-minded, proactive, and responsible personality.
6. Strong communication, interpersonal, and customer service skills.
7. Good organizational skills and ability to handle multiple tasks.
8. Able to work independently and effectively as part of a team.
9. Basic computer skills and comfortable using WebApps or CRM-related systems.
10. Basic beverage preparation skills are preferred.
11. Able to work 6 days per week, Monday–Saturday.

Other

Note: This is not primarily a café staff position. The main focus of the role is community operations, member services, CRM support, membership registration, and offline event execution, with beverage service as part of the Hub's daily operations.