Customer Service (English Speaking)
- Owner Case Management & Negotiation
• Responsible for handling contact cases from Owners interested in listing for sale/rent, managing the process from start to finish. • Negotiate price and conditions: Analyze market prices to discuss and guide Owners to set appropriate prices, and successfully close Listing deals.
- Listing & Media Management
• Source property photos: Coordinate appointments for photography or follow up with Owners to request high-quality photos for marketing purposes. • Collect and verify the accuracy of property-related documents to ensure readiness for sales offerings.
- CRM Operations & Unit Status
• Closely track and update property status in the CRM system to ensure the sales team has 100% accurate information for client presentations. • Verify accuracy and prevent data duplication (De-duplication) in the database.
- Liaison & Complaint Handling
• Act as the primary liaison between Owners and internal teams (such as the Sales team or Photography team) to ensure seamless operations.
- Performance Reporting
• Maintain detailed work logs to analyze areas for improvement in the case-closing process. • Prepare weekly/monthly performance reports regarding the number of successfully closed cases and the performance of properties in the portfolio.
Qualifications: Bachelor's degree or higher in any field. 2+ years of experience in Customer Service, Telesales, or Acquisition (direct experience in the Real Estate industry will be given special consideration). Excellent negotiation and persuasion skills. Good command of English communication. Proficient in using MS Office (Excel & Word) and CRM systems. Outstanding communication and coordination skills, high responsibility, and a professional look & voice.