Develop a Career - Guest Experience Representative Dan Carmel

An excellent opportunity to develop professionally and enjoy excellent conditions in the best hotel chain in Israel.

As part of the role:

• Monitoring hotel guest satisfaction and performing ongoing control.
• Accompanying VIP guests in the hotel to create an optimal hospitality experience.
• Welcoming guests at breakfast and creating personal interaction.
• Conducting calls to coordinate expectations with guests prior to their arrival at the hotel.
• Managing responses to guest feedback in various media (social networks, review sites, etc.).
• Conducting tours of the pool and other areas in the hotel to improve the hospitality experience.
• Assisting in the production of reports, preparing materials for meetings, and providing ongoing responses to management needs.

Previous experience in an administrative / service / hotel role – a significant advantage.

• Ability for order, organization, and managing tasks independently.
• High service consciousness, excellent interpersonal skills, and the ability to create personal connections.
• High level of English (writing and speaking), additional languages – an advantage.
• Proficiency in Office software, hotel management systems – an advantage.
• Willingness to work on weekends.

The position is open to both women and men.