Customer Service Officer

1. Respond to chats/talk to customers via phone/prepare quotations - Contact the logistics department and customers to arrange product delivery - Manage problems and complaints
2. Manage order issues such as product returns, product exchanges, and product repairs
3. Respond to reviews and comments on orders across all channels - Prepare reports and customer databases
4. Summarize details of customer suggestions, such as customer feedback regarding delivery, products, and services for improvement
5. Update new customer information into the system, such as name, address, phone number, and contact channels
6. Categorize customers, such as new customers, regular customers, and high-potential customers, for follow-up and marketing purposes
7. Verify the accuracy of information in the system, such as shipping addresses and phone numbers, to prevent errors - Manage product information
8. Continuously study and update new product information to provide customer advice confidently with accurate and complete information - If you have skills in visiting customers, you will be given special consideration

Qualifications: Male-Female Age (Minimum-Maximum): 25-35 years old Education Level: High School (M.6) or above Experience will be given special consideration Good level of English communication skills