Senior Partnership & Communication

Key Responsibilities

Partnership Development 60%

• Develop and execute partnership strategies to drive customer acquisition and revenue.
• Build and maintain relationships with:
• Travel Agencies (Online & Offline)
• Hotel Concierge & Hospitality Partners
• Banking & Credit Card Partners
• Telecommunications Companies (Telco)
• Lifestyle & Loyalty Platforms
• Corporate Partners
• Identify new business opportunities and negotiate commercial agreements.
• Plan and execute co-marketing campaigns with partners.
• Manage partnership performance and ensure mutually beneficial outcomes.

Delivery Business Management (40%)

• Lead relationships with food delivery platforms (GrabFood, LINE MAN, Robinhood).
• Develop promotional campaigns and pricing strategies to maximize sales.
• Analyze sales performance, customer behavior, and campaign ROI.
• Optimize menu assortment, visibility, search ranking, and customer ratings on delivery platforms.
• Coordinate with Operations and Marketing teams to ensure seamless execution.

Business Analysis & Strategy

• Monitor partnership and delivery KPIs.
• Prepare weekly and monthly business performance reports.
• Identify growth opportunities based on customer insights and market trends.
• Manage marketing budgets and partnership investments to achieve ROI targets.

Cross-functional Collaboration

• Work closely with Marketing, Operations, Finance, CRM, and Store teams.
• Coordinate campaign launches and ensure operational readiness.

Qualifications: Bachelor’s degree in Business Administration, Marketing, Hospitality, Tourism, or related fields. Minimum 1-2 years of experience in Partnership, Business Development, Key Account, Strategic Alliance, or Delivery Platform Management Strong negotiation and relationship management skills. Experience managing key accounts with delivery platforms is highly preferred. Strong analytical skills with the ability to interpret sales data and identify growth opportunities.