Customer Service Manager for a large company in the retail industry
Must-have:SAP
Machine translation — original language: Hebrew.Show original
Your tasks
Customer Service Manager required for a large company in the retail industry:
- Responsibility for building a work plan including KPI targets
- Monitoring and measuring service quality
- Building reports and characterizing reports, implementing processes in systems.
- Project management and leading systemic processes in service fields
- Responding to service problems and close handling of premium customers
- Establishing work procedures
- Working with branches/salespeople
- Training
- Conducting manager calls to customers
- Conducting feedback and evaluation calls for subordinates
- Experience in managing a telephone service center - mandatory
- Academic degree – mandatory
- Good level of English including speaking
- Experience in a retail company - significant advantage
- Experience in digital service - advantage
- Experience in a large company - advantage
- Experience in working with and implementing a CRM system - significant advantage
- Experience from the digital worlds - advantage
- Assertiveness, leadership ability, and team leadership
- Systemic vision and building work processes
- Experience working with SAP system – advantage
- Full command of Office systems - advantage
- High service consciousness, good interpersonal skills