Fraud Risk Management

1. Reporting & Management Information : Prepare, analyze, and present management reports at both operational and executive levels to monitor performance and key risk issues; summarize performance results, trends, and risks, and prepare business recommendations to support decision-making.

1. Stakeholder Communication & Coordination : Coordinate and communicate information with relevant departments to ensure operations are aligned; convey analysis results and key issues, and support meeting organization, preparation of consideration documents, as well as follow-up on performance.

1. Complex Case Management : Investigate, analyze, and manage complaints or complex cases; coordinate and negotiate with relevant parties to resolve problems and determine appropriate remedial measures for affected parties.

1. Operational Governance & Monitoring : Monitor the status and progress of key issues, complaints, and special cases to ensure compliance with defined standards and timelines; develop Tracking & Monitoring systems, as well as identify risks and propose continuous workflow improvement guidelines.

1. Continuous Improvement : Develop and improve standards for reporting, communication, and complex case management processes to increase operational efficiency and elevate the quality of the department's service; support process improvement, follow up on results, and propose continuous development guidelines.

Qualifications: Bachelor's degree or higher in Risk Management, Insurance, Statistics, or other related fields. 3 or more years of experience in fact-finding, Complex Case Management, or Audit. Ability to conduct information research, link information to events or complaints, and negotiate with complainants. Knowledge of the insurance business, relevant laws, or complaint management processes will be given special consideration. Good English communication skills in listening, speaking, reading, and writing, and the ability to prepare reports in English. Ability to effectively present information and key issues to executives.