Store Manager

Your tasks

• Manage in-store operations in accordance with company standards.
• Plan and drive sales, while monitoring performance to achieve set targets.
• Supervise and manage the team, including hairstylists, nail technicians, receptionists, and related staff, to ensure efficient work.
• Create staff work schedules and manage manpower to suit customer volume.
• Oversee service quality and create a positive Customer Experience.
• Provide advice regarding services, products, and promotions to increase sales and ensure customer satisfaction.
• Control costs and expenses, and manage the stock of products, materials, and equipment within the store to ensure sufficient and appropriate levels.
• Inspect cleanliness, orderliness, and the store's image to comply with company standards.
• Listen to and resolve customer problems or complaints professionally.
• Prepare sales reports, performance reports, and analyze data for presentation to management.
• Coordinate with the head office and relevant departments to ensure smooth operations.
• Provide training, coaching, and continuous potential development for the team.
• Support marketing activities, promotion launches, and company sales promotion activities.
• Perform other duties as assigned by management.

Position Goals

• Generate sales and profit in accordance with company targets.
• Elevate service standards and customer satisfaction.
• Develop the team to have high potential and be ready to grow with the organization.
• Manage the store efficiently in terms of personnel, service, and business performance.

Requirements

1. Male or female, aged 28–40 years.
2. Bachelor's degree or higher, in any field.
3. At least 3 years of experience in store management (experience in salon, beauty clinic, spa, hotel, or service businesses will be given special consideration).
4. Possess leadership qualities, with the ability to manage a team and motivate employees.
5. Possess sales management, operational planning, and performance monitoring skills.
6. Service-minded, with a good personality and the ability to manage Customer Experience professionally.
7. Good communication, coordination, and problem-solving skills.
8. Able to communicate in English at a functional level (speaking and listening).
9. Able to use Microsoft Office and POS systems or store management software.
10. Highly responsible, honest, detail-oriented, and able to work under pressure.
11. Able to work 6 days/week.
12. Able to travel or rotate between branches (if necessary).