IT Asset & Compliance Control

Responsibilities

IT equipment & IT Assets Prepare/store/documents/data/system settings for new employees or resigned employees. Perform standard IMAC activities (Install-Move-Add-Change) related to end-user computing and all tasks related to the lifecycle management of end-user hardware. Update asset tagging information at end-user devices during the scheduled First IT Asset Inventory Stock-Take activities. Populate the IT Knowledge Base with new tips and knowledge. Install, deploy, and uninstall software and patches (planned and ad-hoc) remotely. Follow up closely with the assigned support engineer on the progress and status of open tickets or requests. Provide constant updates to the caller or requester per agreed format, content, and intervals Notify callers regarding major outages when receiving repeated calls of a similar nature. Prepare daily or weekly or monthly summaries on incidents and request statistics. miscellaneous duties, which are work-related, as assigned.

Qualifications: Able to communicate and respond to emails in English at a good level and able to develop English communication skills.