Center Director - Curiookids Language School, CentralWorld Branch

We are looking for a Center Director to lead and manage our learning center, responsible for the overall operations of the Center, from acquiring new students, managing sales, overseeing the team, and managing instruction, to creating a great experience for students and parents.

If you possess Leadership + Sales Mindset + Customer Service Mindset and are ready to take action alongside the team, apply now.

Responsibilities

1. Manage the overall operations of the Center to achieve goals in sales, number of students, renewals, service quality, and performance.
2. Plan and drive sales for Lead Generation, Initial Assessment, and New Student Enrollment to meet targets.
3. Manage and develop the Sales / Learning Consultants team through Coaching, Training, and KPI monitoring.
4. Plan and execute Marketing and Lead Generation activities in collaboration with relevant teams, and analyze the results.
5. Oversee the new student enrollment and Onboarding process, from providing information and level assessment to the start of classes.
6. Manage instruction to comply with company standards by working with the Service Department and the management team.
7. Monitor student progress and achievement, and develop learning quality together with the Academic team.
8. Oversee Customer Experience and Customer Service, coordinating between students, parents, teachers, and the team.
9. Manage Student Renewal to maintain the student base and build good relationships with parents.
10. Manage the team, including recruitment, training, development, evaluation, and creating a good working culture.
11. Oversee daily Center operations, data systems, class schedules, documents, facilities, and operations according to SOP and safety standards.
12. Monitor and analyze Sales, KPI, Customer Satisfaction/NPS, Student Performance, and operational results to continuously improve and drive the Center.

Notes

• 6 days off per month (not including school closure days)
• Days off are not on Saturday - Sunday
• Working hours: 10.00 - 20.00
• Laptop and mobile phone provided for the position
• 10 days annual leave/year, available immediately after passing probation
• Commission is paid from the first baht, no minimum
• Starting from 2.5% - 6.5%

Company information can be found at https://www.facebook.com/CuriookidsThailand

Qualifications:

• Bachelor's degree or higher in any field
• Experience in Sales, Business Development, Branch / Center / Store Management, Education Business, Customer Service, or People Management
• Sales skills and experience in team management will be given special consideration
• Good communication and presentation skills, both in speaking and listening
• Teamwork skills, ability to work well with others, and handle pressure
• Ability to adapt and learn new things, always open to development
• Service Mind and understanding of customer needs
• Ability to communicate in English at a good or fluent level