Logistics & Customer Service Specialist - Aspropyrgos

Kri Kri…

This is a purely Greek company that can proudly look back on 72 years of history, enjoying a wonderful present with a presence in more than 45 countries and continuously investing in a very promising and exciting future!

Our people are above all else!

At Kri Kri, we believe that by investing in our people, we invest in the success of the company!

Therefore, our main concern is the existence of a working environment which not only strengthens the relationship of trust we have developed with our people all these years, but also offers the appropriate opportunities for the development of their skills through specialized training programs and professional challenges, thereby encouraging creativity and innovation.

As part of our growth, we are looking for a Logistics & Customer Service Specialist for our facilities in Aspropyrgos, Attica.

Job Description:

Has excellent knowledge of the Customers / Areas of Responsibility (annual targets, contact persons, infrastructure, cooperation history, outstanding balances, etc.) as well as the Order Plan / Routing Rules for their service. Constantly ensures the building and maintenance of effective cooperation with the customer's contact persons.

Collaborates with the Commercial Department for every new partnership / customer belonging to their area of responsibility, with the aim of agreeing on the best delivery and customer service terms.

Manages the account of carriers in their areas of responsibility (research, evaluation, agreement, compensation, etc.) while constantly ensuring the improvement of the services they provide.

Is responsible for the timely and accurate receipt of orders for their areas of responsibility, while intervening and immediately resolving any problems that arise in this process.

Monitors sales forecasts and immediately suggests corrective actions when demand deviations are perceived.

Ensures compliance with the correct stock allocation process whenever necessary.

Checks compliance with the Routing Rules (Order Plan) and gives instructions to the Dispatch Office when these are insufficient, ensuring the balance between cost / customer service.

Suggests improvement proposals for the order execution process and all individual processes / instructions.

Checks and maintains the proper operation of the web ordering platform (B2B), as well as the expansion of its use by the entire customer base.

In the ice cream sector, ensures in cooperation with the Dispatch Office the correct execution of Freezer / PoP / Spare Parts orders based on the Budget, as well as the monitoring of the freezer fleet.

Extracts and shares Reports: a) Order Service, b) Route Completeness, c) Transport Cost, etc.

Is responsible for Communication, Service, and Problem Solving for the branch's customer base, coordinating all involved parties (customers / company / carriers) and responding effectively to all matters mentioned in the approved Communication Table.

Takes care of Careful Management of low stock at customers in cooperation with the Commercial Department.

Required Qualifications:

• Desirable experience in a Customer Service and/or Logistics position
• University Graduate with a focus on Logistics, Industrial Management, Business Administration, Economics (MSc desirable, not mandatory)
• Excellent knowledge of MS Office (Excel, Word, Outlook, etc.)
• Very good knowledge of English in spoken and written language (proficiency desirable)
• Desirable experience in SAP (mainly SD, MM, PP)
• Skills and knowledge in the analysis and utilization of statistical data

Benefits:

• Competitive compensation package
• Company contribution to commuting costs
• Annual Bonus
• Private insurance program
• Balance between personal and professional life
• Free Nutritional & Psychological Support Line
• Free company products
• Continuous evolution and training

And most importantly, it is the opportunity to work in a company that cares about YOU and your FAMILY!