Customer Service Agent (E-shop)

The Company Anatomika Sakellari S.A. is looking for a person to cover the Customer Service position for its online Store. The position will report to the Ecommerce Manager.

Job Description:

• Telephone sales of products and providing information regarding the products.
• Management of incoming and outgoing calls within the framework of the customer management cycle with the aim of satisfying customer requests.
• Management of the existing customer base and increasing new customers.
• Communication with the Carrier for the resolution of arising problems.
• Management of Customer Communication Programs (emails, chat, SocialMedia).
• Receipt and management of returns / exchanges.
• Checking the completion of Orders by the Operation team.
• Design of proposals and actions necessary for the development of the customer service center.

Required Qualifications:

• Very Good knowledge of ERP applications and Office Suite.
• Very good knowledge of CMS (Ideally Magento).
• Experience in telephone service and sales.
• Excellent use of written and oral language.
• Excellent knowledge of English (written and oral language).
• Very good Computer use in a Windows environment (MS Office).
• Organizational skills and professional behavior and conscientiousness.

Benefits: