Sale and Customer Service Representative - Start Immediately!

Customer Service and Sales Consultant. The job responsibilities are divided into 3 main parts as follows:

1. Reception

• Take care of, welcome, and facilitate customers; provide consultation and recommend service details, as well as provide information regarding Pilates, various physical therapy procedures, registration steps, and sales promotions through all contact channels accurately and quickly.
• Act as the point of contact | After-sales service; handle complaints and resolve initial problems; assist to ensure customer satisfaction and compliance with the service conditions set by the company.
• Maintain orderliness within the premises, etc., focusing on customer service and the teaching schedules of all instructors.
• Documentation work: create and file receipts, tax invoices, working hours, and other documents into categories and keep them organized; as well as prepare and summarize various reports for payroll files.
• Manage instructor queues to ensure they run smoothly and accurately; when an instructor is absent, on leave, or late, be able to manage the queue for a substitute instructor appropriately.
• Other assigned tasks.

1. Purchasing

Provide sales recommendations, receive payments for various service package registrations, enter data into the "Mind body" system, and provide information regarding sales promotions and service conditions to all members accurately every time (High commission!).

1. Reservation

Handle class reservations for private clients, group class members, and general customers via telephone, E-mail, Line, WhatsApp, and all other contact channels; perform Sign in, cancellations, and class changes based on actual usage, and record booking information into the "Mind body" system. This involves working across multiple screens and devices, including mobile phones, iPads, and computers in real-time; coordinate with various departments.

Working hours rotate through all assigned shifts; shifts cannot be selected. Shift 1: 7:30 - 16:30 Shift 2: 11:00 - 20:00 Shift 3: 13:00 - 22:00 Days off according to the provided schedule.

Full-time employee, working 6 days with 1 day off per week Note: Upon passing the probation period, there will be consideration for a salary increase or additional days off, depending on performance.

Salary 18,000 - 25,000 baht/Month + Commission 5,000 - 20,000++

Qualifications:

• Bachelor's degree graduate, age not exceeding 35 years old.
• Easy-going smile, able to speak English, loves service work, enjoys greeting and communicating with people (over 60% are foreign customers).
• Detail-oriented, careful, good memory, fast learner.
• Possess skills to resolve immediate situations and problems under pressure (well).
• Diligent, patient, highly responsible, and able to work effectively with a team.
• Good personality and good interpersonal skills.
• Able to use computers (Word, Excel) and the internet very well.

*New graduates are welcome* </body><<<