Front Office Manager

• Supervise service operations (Check-in and Check-out)
• Participate in the selection of staff to work in the Front Office department
• Organize training for department staff to develop knowledge and abilities
• Supervise the preparation of staff duty rosters
• Supervise the performance of department staff, especially during peak periods
• Conduct performance evaluations of department staff
• Build relationships, communication, and good coordination with customers and other departments to ensure smooth and fast operations
• Verify the accuracy of information and the condition of rooms available for use or sale, as well as communicate information with other departments
• Resolve problems and provide guidance to staff in solving customer issues
• Coordinate with other departments to prepare for group or delegation receptions
• Monitor outstanding credit given to staying guests to ensure compliance with hotel policies
• Organize and chair departmental staff meetings
• Act as a good role model for department staff in both professional and personal matters
• Prepare daily reports on room revenue and occupancy rates for the General Manager and other departments
• Promote, support, and comply with the establishment's policies
• Perform duties in accordance with company regulations and ensure department staff comply with company regulations
• Other assigned tasks

Qualifications: Gender: Male / Female Age: 30 - 45 years old Education: Bachelor's Degree - Master's Degree in a related field Possess leadership qualities Have good coordination skills and a personality that gets along well with others Have at least 2 - 3 years of direct experience in service work Able to communicate in English Able to use Microsoft office programs