International Sales Coordinator (Sales Coordinator)

1. Coordinate between international customers, Sales, Production, and Quality Control (QC) departments.
2. Receive Purchase Orders and verify details such as Design, materials (Gold/Silver/Gemstones), size, and quantity.
3. Prepare and verify export documents such as Commercial Invoice, Packing List, customs declarations, and various Certificates (e.g., CO, Certificate of Origin).
4. Track jewelry production status (Production Tracking) to ensure adherence to schedules.
5. Coordinate with the Design Team in cases of Custom Made products or design adjustments based on customer requirements.
6. Verify the accuracy of product specifications, such as metal weight, Karat, and gemstone types.
7. Coordinate with the Purchasing department in case additional raw materials are required.
8. Contact shipping companies/Shipping and Freight Forwarders for product delivery.
9. Verify delivery terms such as Incoterms, product insurance, and value insurance documents.
10. Regularly update customers on order status.
11. Maintain and record customer information, including order history.
12. Resolve product-related issues such as specification discrepancies, damages, or delivery delays.
13. Support payment-related documentation such as L/C (Letter of Credit).
14. Other duties as assigned by supervisors.

Qualifications: Can use English or Chinese well. Experience is not required (training will be provided). Can use Microsoft Office programs well (Excel, Word, Outlook). Has coordination and task prioritization skills. Has good immediate problem-solving skills. Can work Monday-Saturday.