Technician Center Department Manager

Your tasks

1. Plan, control, and manage the operations of the Technician Center Department in accordance with company standards, goals, and policies.
2. Control and monitor installation, maintenance, and after-sales service tasks of the technician team to ensure completion according to SLA and the overall defined work plan.
3. Manage and control the performance of the technician team in terms of work quality, safety, and service duration.
4. Control manpower allocation planning, task assignment, and manage the technician team's schedule to be appropriate for workload and urgency.
5. Analyze on-site problems together with the team, while defining solutions, prevention methods, and improving service work processes to be more efficient.
6. Control and manage related resources such as tools, equipment, spare parts, service vehicles, and consumables to ensure readiness and maximum utility.
7. Support and provide technical consultation to the team, customers, sales department, and related agencies.
8. Control and monitor service documents such as Service jobs, PM Report, and technician team performance reports to ensure accuracy and completeness.
9. Develop and improve work systems, including Digital Process related to field service and technician team management.
10. Coordinate with affiliates, partners, manufacturers, and internal/external organizations to support service and technical operations.
11. Analyze service data, prepare KPI reports, and summarize operational results for presentation to executives.
12. Control service costs and manage the department budget for maximum efficiency.
13. Transfer knowledge, conduct training, and continuously develop the skills of the technician team to elevate work standards.
14. Support personnel potential development, team building, and Succession Plan.
15. Allocate resources, including working time, not exceeding 20% from routine work to think and create added value for the unit or the organization.

Requirements

1. Gender: Unrestricted (Males must not have military obligations) / Age: 25 years old and above.
2. Education: Bachelor's degree or higher in Engineering or related fields.
3. Experience: 5 years or more in management experience will be specially considered.
4. Ability to solve immediate problems well, possess creativity, and have service skills.
5. Self-confidence, good interpersonal skills, enthusiasm, quick-witted, and good negotiation skills.
6. Foreign language skills: Good reading, speaking, and writing.
7. Skills in using MS Office and various ready-made programs.
8. Must have a car and a driver's license.
9. Able to travel upcountry and abroad.