Head of Customer Service

Your tasks

1. Receive problem reports, repair requests, and coordinate after-sales service from customers via telephone, Line, email, or other channels specified by the company.
2. Provide information, advice, and answer inquiries regarding products, services, or preliminary repair procedures to customers politely and promptly.
3. Record repair requests and customer problem details into the system accurately and completely.
4. Coordinate with the technician team or relevant departments to schedule, inspect, and track service status according to the schedule.
5. Follow up on the progress of repair work and continuously inform customers of the status.
6. Verify and manage documents related to after-sales service, such as repair notices, job acceptance forms, or service reports.
7. Receive customer complaints and coordinate problem resolution to ensure maximum customer satisfaction.
8. Prepare summary reports of after-sales service and encountered problems to present to supervisors.
9. Maintain and nurture good relationships with customers while building a positive image for the company.
10. Perform other duties as assigned by supervisors regarding after-sales service and Hotline Support tasks.

Requirements

1. Gender: Unspecified (Males must not have military obligations) / Age: 23-35 years old.
2. Education: Vocational Diploma (ปวส.) or higher.
3. 1 year or more of coordination experience will be specially considered.
4. Good ability to solve immediate problems and possesses creativity.
5. Skills in using MS office and specialized software.
6. Good communication and coordination skills.
7. Can communicate in English: Speaking-Listening-Reading-Writing.
8. Able to learn quickly and has a passion for seeking knowledge.
9. Ability to start work immediately will be specially considered.