Technical Support – Meteor system (not IT\Help-Desk)

The Fintech division at StoreNext is recruiting an experienced Technical Support specialist for the Meteor system, in the financial worlds. This is a role that combines providing technical support and service to business customers along with an understanding of business and financial processes, with an emphasis on working with customers and large organizations in the economy. The role includes ongoing accompaniment of customers working with the Meteor system, solving technical faults, providing professional responses within the system—a dynamic role that requires a combination of technical thinking, business orientation, and the ability to work with multiple interfaces.

Responsibilities

• Providing ongoing technical support and service to business customers using the Meteor system
• Solving faults, troubleshooting, and providing professional responses to technical and business questions
• Using AI tools (such as Claude) to optimize support processes, drafting responses, analyzing faults, and building solutions
• Ongoing work with internal teams (Product, Development, Service) to improve the customer experience
• Identifying customer needs and proposing appropriate solutions within the system

Mandatory Requirements

• Previous experience in technical support / technical customer service
• Proven practical experience working with AI tools (such as Claude, ChatGPT, etc.)
• High technological orientation and the ability to work with information systems
• Good level of English (reading, writing, and speaking)
• Order, precision, and the ability to work under multitasking
• Interpersonal communication skills and high service orientation

Advantage

• Experience with ERP systems
• Experience working with financial SaaS systems