Customer Relations Officer (Working at Bang Phli Industrial Estate)

Main Responsibilities: Responsible for customer service, communication and public relations, corporate image, and the unit's relationship activities.

Job Details:

1. Receive inquiries and complaints from customers and coordinate with both internal and external departments; follow up on service results and problem-solving actions for various complaints to ensure customer satisfaction, and prepare weekly and monthly summary reports.
2. Prepare customer visit plans and report visit results; coordinate customer relations between the company, Industrial Estate Office, customers, entrepreneurs, and other relevant agencies.
3. Create customer databases and contact information for stakeholders, ensuring information is constantly updated.
4. Conduct customer satisfaction surveys within the industrial estate and summarize survey results for presentation to the unit and the Customer Relationship Management department.
5. Communicate and perform public relations to build a positive corporate image; coordinate, prepare information, and disseminate various types of media to both internal and external agencies.
6. Inspect and maintain materials, equipment, and the use of various media related to the Customer Relationship Management department to ensure they are ready for use.
7. Participate in creating the documentation system related to the Customer Relationship Management department's work.
8. Coordinate and cooperate in resolving situations in case of emergencies within the unit to return to normal conditions.
9. Coordinate and cooperate in organizing various unit activities, welcoming visiting groups, and participating in community relations activities with nearby communities.
10. Responsible for strengthening and creating systems and methods to modernize customer service and meet the needs of customers in the responsible area.
11. Perform duties in accordance with the policies, plans, and requirements of the Quality Management System (ISO 9001), Environmental Management (ISO 14001), and Occupational Health and Safety (ISO 45001).
12. Perform duties according to the operating procedures in the management system manual, the unit/project's operational control manual, as well as operating regulations, procedures, announcements, orders, plans, and relevant requirements; perform duties with awareness of responsibilities toward customers, the environment, and society by working with discipline, knowledge, ability, and caution to ensure...

Qualifications: No gender restriction Age 22 years and above Bachelor's degree in Public Relations / Communication Arts or related fields, or having experience in customer relations work 1 year of experience in customer relations, service, general coordination, communication and public relations / relationship activities Skills in using Microsoft Office computer programs Basic English language skills Skills in using social media for public relations Ability to use Canva or video editing software Work schedule: Monday - Saturday (8.00 - 17.00)