Commercial Support / Sales Back Office Employee

DIALINAS S.A., the exclusive representative for Greece and Cyprus for innovative high-tech adhesives, sealants, and waterproofing materials, based in Nea Ionia, Attica, is seeking a Commercial Support Employee.

The position involves daily communication with customers and partners, order management, sales support, and the use of an ERP system, in an environment that requires organization, consistency, speed, and attention to detail.

Main Responsibilities

• Management of the company's electronic correspondence and call center
• Order taking via ERP system, telephone, or e-mail
• Entry and monitoring of orders
• Issuance of documents / invoicing
• Drafting and sending quotations, letters, and other corporate documents
• Use of Microsoft Office applications, mainly Word and Excel
• Support for the sales department
• Organization of sales representatives' travel, where required
• Sending and following up on quotations
• Communication with customers for clarifications, pending issues, and updates
• Updating and maintaining ISO records
• Adherence to internal procedures and proper filing of documents
• Communication with customers and coordination with other departments (inventory management, warehousing, and logistics) for the routing and dispatch of orders to ensure optimal service

Required Qualifications:

• Previous experience in a similar clerical / commercial support position in a commercial company
• Basic accounting knowledge
• Familiarity with ordering and invoicing processes
• Experience in customer card agreements and balance monitoring
• Excellent knowledge of the English language
• Excellent proficiency in MS Office, mainly Word, Excel, and Outlook
• Excellent knowledge of ERP software, ideally Entersoft
• Very good written and verbal communication skills
• Excellent telephone communication skills
• Ability to manage time and correctly prioritize tasks
• Attention to detail
• Ability to multitask
• Professional manner of communication and behavior
• Team spirit and willingness to cooperate

Benefits:

• Permanent employment
• Competitive compensation package
• Modern working environment
• Collaboration with an experienced team
• Training on the company's internal systems and procedures
• Prospect of long-term cooperation