Aviation Department Representative

Your tasks

Issuing flight tickets and providing professional support to the company's departments, while ensuring accuracy, efficiency, compliance with procedures and airline conditions, and providing professional and high-quality service to the company's customers and sales teams. Main areas of responsibility

1. Booking and Issuing Flight Tickets

Implementing flights in the CRM system Handling changes in bookings, including changes in dates, routes, names, and passenger details, in accordance with airline procedures.

• Performing ticketing in accordance with ticket conditions, supplier policies, and company guidelines.
• Verifying the validity of bookings, passenger details, flight dates, service classes, and baggage conditions.
• Handling ticket issuance for individual and group bookings, according to the company's needs.
• Performing actions of cancellation, credit, and reissuance of tickets in accordance with procedures and authorizations.

1. Operation and Control

• Monitoring ticketing deadlines, Ticketing Time Limit, and adherence to schedules.
• Performing controls on open bookings, issued tickets, and actions requiring further handling.
• Handling malfunctions in booking systems and operational exceptions with airlines and tourism suppliers.
• Checking fare conditions, penalties, change and cancellation fees, refund conditions, and ticket restrictions.
• Monitoring changes in flight schedules and updating relevant parties.
• Ensuring full and accurate documentation of ticketing actions and correspondence in the company's systems.

Requirements

Full high school education – Mandatory. Professional course in ticketing and tourism – Advantage. Previous experience in flight ticketing or working in an aviation department in a tourism company – Significant advantage. Experience working with airlines, wholesalers, and tourism suppliers – Advantage. Experience in customer service or booking operations – Advantage.

Proficiency in Office applications, with an emphasis on Excel. Good level of English, including reading and writing professional messages and correspondence. Ability to quickly learn computerized systems and work procedures.