Junior Specialist in the Requests and Chats Department in the Serpukhov branch

Processing incoming calls from the company's clients, resolving their requests and problems. Working in the help-desk system for efficient management of inquiries. Analyzing situations and professionally solving client problems, ensuring a high level of service.

Requirements

A quota-based job for the employment of categories of citizens specified in paragraphs three - seven of Article 3 of the Moscow Region Law dated 25.04.2008 N 53/2008-OZ on the quoting of jobs, as amended. Strictly for the specified categories of applicants. Developed communication skills and the ability to find common ground with different people. Literate oral and written speech; it is important to be able to convey information clearly and understandably. Knowledge and adherence to the ethics of business communication, standards of conducting telephone negotiations, and business correspondence. Practical experience working with MS Office, Excel, HelpDesk programs at the "Confident user" level (mandatory). Knowledge of English at a level no lower than B1 (mandatory).

General education; Experience: 0 years

Conditions

Permissible