Medical Device Product Support

Your tasks

1. Provide guidance to customers regarding product usage, including basic troubleshooting during product use.
2. Attend Product Training and receive technical information from Suppliers or relevant departments.
3. Understand products in terms of features, usage, installation, and maintenance.
4. Coordinate with Suppliers when additional technical information is required or to report product usage issues.
5. Act as a knowledge transfer intermediary to internal teams, such as the Sales team, Technician team, or Customer Service team.
6. Provide technical consultation to teams using the products and coordinate when product issues arise.
7. Coordinate and supervise the technician and maintenance team to repair and resolve product issues to return them to ready-to-use or ready-to-sell condition.
8. Prepare training materials, user manuals, and product information to support internal teams and customers.

Requirements

1. Age 23 - 35 years old.
2. Education: Bachelor's Degree or High Vocational Certificate in Biomedical Engineering, Instrumentation Engineering, Medical Device Technology, or related fields.
3. Possess communication skills and the ability to explain technical information in a way that is easy for general people to understand.
4. Able to communicate in English for work purposes.
5. Fast learner with an openness to new knowledge or skills.
6. Systematic worker with principles and reasoning in problem-solving.
7. Able to prepare documents and present technical information well.
8. Able to coordinate both internally and externally within the organization professionally.
9. Proficient in using basic programs such as MS Office.
10. Have at least 1 year of experience in Product Support, Technical Sales, or other support roles related to medical devices or equipment.