Receptionist - Travel Agency
Machine translation — original language: Greek.Show original
The Receptionist will be responsible for the smooth operation of the hotel or travel agency reception. Main responsibilities include:
- Reservation Management: Processing reservations made via telephone, online systems, software, and agencies
- Sending Quotes: Sending quotes via electronic communication upon customer requests
- System Update: Updating the hotel software for reservations or cancellations.
- Occupancy Check: Checking hotel occupancy and submitting reports to the Sales department and/or the Manager
- Customer Reception: Welcoming and serving customers upon their arrival and departure.
- Check-in and Check-out Procedures: Confirming customer details, providing information on payment methods, and completing check-in and check-out procedures
- Information and Amenities: Informing customers about hotel amenities and providing information on local attractions and services
- Handling Requests and Complaints: Prompt and accurate response to customer requests and/or complaints
- Departmental Collaboration: Informing the Housekeeping and Maintenance departments to address any issues or complaints
- Account Monitoring: Monitoring customer accounts and checking charges
- Ensuring Cleanliness: Ensuring that the reception area is tidy and clean
Required Qualifications:
- Education: Degree from IEK/TEI/AEI in Tourism Professions or Economics schools
- Software Knowledge: Excellent knowledge of MS Office and digital skills
- Languages: Excellent knowledge of the English language
- Skills: Organizational skills and time management ability
- Experience: Previous experience is not required, but will be considered an additional qualification
Benefits:
- Remuneration: Attractive remuneration package
- Insurance: Full insurance
- Work Environment: Pleasant and dynamic work environment
- Growth: Opportunity for professional development
- Training: Full training for smooth integration and development in the role