Operational Key Account Management (30-35k)

1. Coordinate with customers/shipping lines and relevant supplier departments to execute and manage shipments according to sales/customer instructions, both by air and by sea.
2. Communicate and provide information to customers clearly and quickly, without delayed responses.
3. Monitor the quality and accuracy of work to ensure compliance with company standards and goals.
4. Track and manage shipments to ensure smooth operations according to customer/sales instructions and CPL Overseas/agents, strictly following Standard Operating Procedures (SOP) to meet customer/agent requirements.
5. Verify and confirm the accuracy of shipping documents, especially the Bill of Lading (B/L), before issuing original documents.
6. Prepare and send Pre-Alert documents to overseas agents and/or customers accurately and on time.
7. Source and schedule vessel/flight schedules, and coordinate with overseas agents to proceed with bookings with shipping lines or airlines.
8. Track and monitor shipment status from origin to destination, and proactively report progress, exceptions, or delays to customers.
9. Responsible for resolving daily problems and following up on requests and/or issues encountered by key accounts.
10. Serve as an Escalation Point and a Single Point of Contact for customers regarding overall Operational Performance (not at the transaction level > the first level is Ops or Customer Service).
11. Support pricing activities by preparing quotations according to customer requirements, including coordinating to obtain competitive rates from shipping lines/partners.
12. Ensure profitability by managing costs against selling prices.
13. Schedule and prepare Business Review meetings regularly in conjunction with the Account Owner, prepare PowerPoint Presentations, and lead the implementation of necessary changes or improvements.

Qualifications: Bachelor's degree in International Business / Transport and Logistics or a related field. All genders, age not exceeding 35 years. At least 3 years of experience in Logistics, Freight Forwarding, or Shipping. Strong service mind (Customer Service). Good English language skills.