Contact Center Officer (Group) (Work at Charn Issara Tower 1)

• Receive phone calls, chats, and messages from customers regarding locker bookings, access codes, payments, and usage issues
• Investigate and perform initial remote troubleshooting for the locker system (e.g., unable to open locker, application/payment failures) and provide step-by-step guidance to customers
• Escalate unresolved technical issues to the maintenance team and follow up on the status until the case is closed
• Accurately and completely record contact information, issues, and customer resolutions in the CRM/Ticketing system
• Coordinate with the Product Owner and Procurement teams when recurring issues are identified that may be related to hardware or the system
• Track and report daily inbound call volume, resolution rates, and customer satisfaction
• Follow up with customers to confirm that issues have been resolved and that they are satisfied
• Support the opening of new service points

Qualifications: Gender: Male-Female Age: 23 years old and above Education: Bachelor's Degree Able to converse in English Able to use computer programs