Junior Customer Service Specialist

Receiving and processing company customer inquiries (online chat, email, telephone). Support and qualified consultation on the functionality of the company's digital tools. Promotion of self-service tools for customers. Providing logistical information regarding the product (availability, prices, delivery times, order status, order readiness for shipment, payment terms, cargo location); Preparing commercial offers for the equipment product line; Identifying promising projects from incoming inquiries to generate additional profit for the company; Handling partner complaint inquiries.

Requirements

Higher education or a final-year university student with the possibility of working full-time. Confident user of PC and Microsoft Office programs; Experience working with customers or documentation; Business writing and telephone communication skills; English language from Pre-Intermediate level; Accuracy, attention to detail, and fast learning ability; Developed communication skills, politeness, and stress resistance; Ability to make quick and independent decisions regarding emerging problems, readiness to take responsibility for the result; Desire to take on new challenges and acquire skills in the field of digital solutions.

Higher education — Bachelor's degree; Experience: 1 year